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Shipping & Returns


We can ship to Canada & USA (lower 48 states) using Canada Post. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.

Minimum shipping charge is $20.

For Canadian and US orders, shipping will be calculated based on your order total after taxes.  Any extra shipping costs incurred above those rates on the "Shipping Rate Table" will be passed on to the customer.  Extra shipping costs may result from extremely heavy/bulky shipments, delivery to a remote location or to the Territories.

All shipping costs include insurance.

Most orders under $300.00 will be shipped by Canada Post and will require a signature upon delivery at your address.

Orders over $300.00 will be shipped via the most economical means. 

If your shipment is returned to us as UNDELIVERABLE by Canada Post because of invalid addresses or no signature obtained, we will contact you. If you would like the order reshipped, we will bill you another shipping charge or you may cancel your order. Your refund will be subject to a 15% restocking fee.

If you would like us to ship an order outside these areas please call us (780-439-1211) with your order and we will do our very best to get you the shipping costs.


SHIPPING RATE TABLE for CANADA (except the territories) and UNITED STATES (lower 48 only).

>=   amount  min 

<    max 

Shipping amount 

50 

20.00 

51 

75 

25.00 

76 

150 

30.00 

151 

300 

35.00 

301 

400 

40.00 

401 

600 

55.00 

601 

800 

70.00 

801 

1000 

95.00

1001 

1200 

130.00

 1201

1500

175.00

1501

2000

230.00

2001

 

we will call you

 

OUT OF STOCK ITEMS

 While we do our best to keep our stock levels up to date, on occaision items in your order may be out of stock.  If an item in your order is out of stock, we will contact you via phone or email with the following options:

- Ship only available items - refund un-shipped items

- Ship only available items - backorder unshipped items. When backordered items are in stock, we will ship them to you.

- Hold the order until all backordered items are in stock and ship all at once.


RETURNS/EXCHANGES 

If, for any reason, you are not satisfied with your purchase, simply return it within 30 days of receipt for an exchange or credit toward a future purchase.  

CONDITION OF RETURNED ITEMS 

Items must be returned unworn, unwashed, free of both animal hair and smoke odors, in the original undamaged packaging  and with the original tags still attached.  

Pendleton Blankets must be returned in the original Pendleton box.  The box must not be damaged in any way and be in an “as new state”.   

All items must also be returned in an “as new state”.   

If you are exchanging an item of clothing for a different size, color or style, we will ship the new items to you with no additional shipping charge (Canadian addresses only).  This only applies to Pendleton clothing and does not apply to Pendleton Blankets or Non-Pendleton items. 

Return shipping fees are at the customers expense.  International customers are able to contact their local customs office for a refund of duty and tax on returned merchandise.  We recommend the use of a return shipping method that can be insured (at the customers expense) and tracked as we are not responsible for lost or damaged items. 

As accounts will only be credited once we receive the returned items, and are satisfied that it is in the condition stated above, we recommend that you contact us first at 1-780-439-1211 

REFUNDS 

Refunds are not available.  Items may be exchanged or credited to your account